Return policy

At Simplelife.se, we want you to be completely satisfied with your purchase. If you are not satisfied or have changed your mind, you may return your item(s) in accordance with the following guidelines:

1. Right of Withdrawal (Ångerrätt)

In compliance with Swedish law, you have the right to withdraw from your purchase within 14 days from the day you receive your order. This right applies to all items purchased online, except for those that are excluded under Swedish law (see Non-Returnable Items section below).

1. To initiate a return, please notify us by emailing info@simplelife.se within 14 days of receiving your items.
2. Once you have notified us, you have an additional 14 days to send the items back to us.
3. Please ensure that the item is in its original condition, unused, and with all original packaging and tags intact.

2. Condition of Returned Items

For a full refund, items must be returned in new, unused condition, with all tags and original packaging intact. If an item is returned damaged or showing signs of use, we reserve the right to deduct an amount from the refund to cover any depreciation in value.

3. Refunds

• Once we have received and inspected the returned items, a refund will be issued to your original payment method within 14 days.
• Please note that shipping fees are non-refundable, except when returning faulty or incorrect items (see Faulty or Incorrect Items section below).

4. Return Shipping Costs

Return shipping costs are the responsibility of the customer, except in the following cases:

• The item was faulty or incorrect when delivered.
• You received a different item than ordered.

In these cases, Simplelife.se will cover the cost of return shipping. Please contact us for a prepaid return label if this applies.

5. Faulty or Incorrect Items

If you receive an item that is defective or incorrect, please contact our customer service team within 7 days of receiving your order:

• Email: info@simplelife.se

We will work with you to either exchange the item or provide a full refund, including the cost of return shipping.

6. Non-Returnable Items

The following items cannot be returned, in accordance with Swedish and EU law:

• Custom-made or personalized items.
• Items that cannot be returned for hygiene reasons (e.g., certain textiles or bedding if the packaging has been opened).
• Items that have been used, modified, or washed.

7. Return Process

1. Contact our customer service team to register your return and receive return instructions.
2. Pack the items securely to avoid damage in transit. Please include a copy of your order confirmation or receipt.
3. Ship the items back to us using a tracked shipping method. We recommend that you retain proof of postage until your return has been confirmed by us.

8. Exchanges

If you would like to exchange an item for a different color, size, or style, please follow the return process above and place a new order for the replacement item.

9. Contact Us

If you have any questions regarding our return policy or need assistance with a return, please reach out to our customer service team:

• Email: info@simplelife.se